I was at a meal recently with two Healthcare IT leaders and the discussion over the delicious Mediterranean Chicken Salad was about how the IT department needed to better communicate its successes and initiatives, which they felt wasn’t occuring today.
Is this something that an IS&T department needs to do? After all, aren’t we just focused on achieving organizational objectives anyway?
I believe that there is a role for an IT Communications Manager or Coordinator, depending on how large the care delivery organization is. If it is a single location facility, that role and responsibility can be taken on by a Manager or Director.
Common questions can be about how many resources are working on a project, such as ICD10 and how willnit impact our other initiatives to what are the milestones for another project that the physicians and clinicians should be aware of over the next year.
Being able to communicate, without initiating email or alert fatigue will depend on external environmental factors associated with each organization.
A well informed organization will more likely be able to better coordinate their multiple initiatives that challenge them in todays healthcare technology world.