Healthcare Calibration, Communication and Collaboration

Watching my son play basketball, I reflected on how great team dynamics was the cornerstone of a good game. Making sure you understand the basics; traveling, defense, backing up your offense when you are making the shot and being prepared for those rebounds that invariably will come your way. Sometimes, you’ll know the players on the other team, because they are friends with you at school and sometimes, at away games, you don’t, so you are all that more cautious.

During a recent healthcare provider project of mine, we leveraged an opportunity to go back to the basics as we interacted with some of the local community healthcare Project Managers to make sure we didn’t re-invent the wheel and collaborated on strategy and planning and tips on better methods of execution for the projects that were all ICD-10 Transitions. The organization that was ahead of the rest due to the fact that they started their ICD-10 project prior to CMS delaying this mandate by a year from October 1st of 2013 to October 1st of 2014, shared their Integrated Test Scripts that they used prior to their Dual Coding go live was awesome for community collaboration.

Calibrating your plan for the year through a collaborative and communication filled approach and thinking about how to make it a winning, long term strategy will have you getting better over time and not forcing improvements, but subtly progressing it will give you change through small, but important increments, rather than a faster, big bang approach that will cause challenges with your physician and clinician community is always the biggest obstacle for technology adoption. The Dual Coding period that many medical record departments will be in by around 6 months prior to October 1st 2014 will be good for the provider community to finally transition to this new 21st century coding system and bring the United States on par with the global community.

As I type this, the team is down on points, but I know that they have made tremendous strides since that first game. Now, the team and coach better understands each players strengths and weaknesses and are able to calibrate their game accordingly.

For more information about the ICD-10 Transition this upcoming October 1st, 2014, go to


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s