Empathy and the Patient Experience

How is the experience of patients tied to the overall empathy index of an individual? As healthcare provider organizations move forward with their Patient Engagement initiatives, where does empathy play a part in this overall initiative? How will the interaction between a physician and a patient affect the overall patient experience with technology such as portals and smartphone apps. You will see this theme over a series of blog postings that will post soon. I am fortunate to have the opportunity to know an expert in the field of empathy.

Roman Krznaric is a cultural thinker and writer on the art of living. He is a founding faculty member of The School of Life in London, which offers instruction and inspiration on the important questions of everyday life, and advises organisations including Oxfam and the United Nations on using empathy and conversation to create social change. He has been named by The Observer as one of Britain’s leading lifestyle philosophers.

He regularly speaks at public events on topics such as empathy, the history of love, the future of work, and the art of living. Recent appearances include the Edinburgh International Festival, the Latitude Arts Festival and the London Design Festival. His media work ranges from articles in the Guardian and Wall Street Journal to interviews on BBC Radio 4’s ‘Today Programme’, Channel 4 and PBS television in the United States.

During this year, I’ll collaborate with Roman and get his thoughts to share with you, about empathy’s influence and footprint within the healthcare technology landscape with some insights from him and his musings of the state of the world we have been living through and what he sees are technology’s effects on healthcare delivery both nationally and internationally from his home in the U.K. He has also just launched the world’s first online Empathy Library .

How will patients deal with both their providers and technology in the 21st Century? Britain’s experience with healthcare technology has been mixed and there the patient population is much smaller and there is only one payer in that nation, unlike in the United States.

With Meaningful Use initiatives in Stage 2 for many organizations, the country is set for a new wave of healthcare patient care and technology adoption culture that continues the initiatives started earlier and gains momentum in 2014 with paradigm shifting healthcare organizations. Get yourself ready for a new state of mind.


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