Press Release – CSO HIMSS Spring 2016

Look forward to seeing as many people participating in this all important topic of cyber security and privacy.

CSO HIMSS Spring Conference 2016 Press Release

Life, The Universe & Healthcare in India

Vidhana Soudha - Bangalore's Capital

It’s been more than a month since I came back from Bangalore, India. When I was last in Bangalore during the month of December, the year was 1994. The internet had not yet really come to the city, no mobile phones, many more trees and no high rise apartments, you could get across the city in about 45 minutes and there were no flyovers,  people rarely, if ever traveled overseas for vacations and the vast majority of people were either engineers or doctors (if their parents wanted their children to be perceived as doing well career wise). You could at least call an ambulance and possibly get to one of the small clinics that were around and hope that the doctor there knew how to take care of you (there were only a couple of private hospitals around then.

That’s not the Bangalore (or Bengaluru as it is now called when the city officials changed the name of the city to reflect the state’s Kannada language pronounciation) that I saw this past December. Everybody uses their mobile smart phones for everything, you need to use Ola or Uber, even if you live here because the number of cars in the city is unbelievable and growing more by the minute, many flyovers across the city and some of them even have stops at the top of the flyover (because someone in government didn’t plan properly), there’s a metro that the government has been working on for a decade (similar to Boston’s Big Dig of old) and if you get into an Ambulance, you may want to say your farewells to your family…as 9 out of 10 times, you will not make it to the hospital in time to save your life. See the YouTube video here for some perspective on what I’m talking about.

There are some solutions to these issues; air ambulances (visions of M*A*S*H) have been touted as one of the ways in which India can get some of their critical patients to their provider facilities.


These though may be only available for the upper middle class to rich and may not be something that regular people can avail of. Tele-Medicine or Tele-Health is an option. One of the premier solution providers talks about “Telemedicine as a service” that has been touted as possibly being able to be offered by local telecom service providers, who can bundle the service along with bandwidth. Healthcare providers can use the tele-health solution as a managed service by paying a monthly subscription fee or on a per event basis.They further say that these providers can market this service to a wide cross section of provider organizations who may be able to offer affordable tele-health services to their populations. Providers can also offer this as a value added service to their patients, and charge them on a subscription basis. An added advantage to this is that healthcare providers do not need to make any upfront capital investment in the technology infrastructure. The challenge is that nearly 70% of India’s population lives in rural areas and there will be vast differences when it comes to access to basic healthcare facilities and capabilities for different regions as well as languages (India became one country in 1947 when different kingdoms, princely states and former British India joined together to become one country…all of these places had different languages, culture and traditions).

The United States’ 911 protocols and procedures as well as the infrastructure that backs it up is probably the best in the world by far. Our country needs to be proud of itself for maintaining this edge on the world. While we still need to improve our value for money, we are making headway, I am positive about that fact. Our Healthcare Information Technology professionals are working hard to continuously improve our provider organizations and their delivery systems as we never accept that we have done our best but continually strive for process improvement. I appreciate our providers more than ever, though we must do a better job of containing costs. My belief is that we may treat many times to avoid litigation rather than do what’s best for the patient. This belief stems from recent personal experience with providers both in India and the US and the vast differences in cost structure administering the same treatment.I had the good fortune of visiting Cisco’s offices in their multi acre campus in the heart of Bangalore and I was extremely impressed with their ability to put tele-health solutions into practice for their own employees. The picture below was taken on their campus at one of the rooms where employees can visit on site for tele health visits with their care provider. The opportunity to save millions of lives in India through basic healthcare facilities is tremendous and many organizations are trying to figure out ways in which they might be able to achieve that objective. Kudos to all those who are working hard to make that happen. image

Daylight Savings Time Ended – Did the hospital charge you less?

In the spring of 2014, I wrote a post about possibly getting over-charged for a hospital stay due to synchronizing EMR systems to the correct time. Similarly, this past weekend, when Daylight Savings Time ended, some patients may not have a second bed charge added for the hour that is repeated due to an occurrence in the system.

Many organizations may have the ability to manually update their charges in what is called the hospital billing account after a patient is discharged. This though is a step more than many organizations have the bandwidth to work on these days with all of the regulatory mandates that they are working on.

With Healthcare Payer organizations rejecting claims for even minor defects, this could be a major revenue loss for any provider and would need to have a consistent remediation for Patient Financial Services to be on track with their forecasts. It would be more than likely that they will not unless a patient reviews their charges more carefully. Data for the hour of the double 2am time on Sunday needs to be well documented and validated. Most responsible provider IT Revenue Cycle Management organizations have plans for the time change that have been scheduled far in advance and would be reviewed as I document this post. Is this another reason why we may not need to keep changing back and forth from Daylight Savings Time. Is this one of the reasons why the concept may be moot going into the 21st century? Time will tell.

Universal Precaution Mode – The New Normal?

universal_precaution_modeWe’ve been inundated with information about how an EHR might have failed for the Ebola crisis currently enveloping the nation. In my opinion, EHRs are only as good as the processes and procedures that they are meant to follow. All too often, we blame the technology,  rather than what was the process in place for this event and can we do something to correct it.

Then, we recently found out through an article recently from Healthcare IT News that National Coordinator for Health IT, Karen DeSalvo, MD, is moving into a new position within HHS where she has been drafted to focus on Ebola by Secretary Burwell to serve as Acting Assistant Secretary for Health. The changes within government I’m sure have the healthcare IT provider community concerned with the lack of stability in the National Coordinator position of late.

In being able to develop a plan for containing the spread of this infectious diseases, the ED has become the front line against this war on Ebola. What I have heard healthcare provider IT organizations are working on to prepare for Ebola is associated with screening patients or other individuals that they may have come into contact with who have traveled to one of the West African countries that have been heavily impacted by the Ebola virus.  If the travel screening questions are positive, the EHR triggers a series of BPAs (Best Practice Alerts) associated to symptoms/chief complaints.  If the travel screen and symptoms are met, this triggers a droplet isolation order when Infection Control takes over.

Bear in mind that based on a recent article at Healthcare IT News, 87 percent said their hospital has not provided education specific to Ebola, 33 percent noted insufficient supplies of personal protective equipment such as face shields, goggles, and fluid resistant gowns, nearly 40 percent do not have plans to equip isolation rooms with necessary plastic covered mattresses and pillows and more than 60 percent responded that their hospital lacks a plan for reducing the overall number of patients to make room a patient that needs to be isolated.

If US Healthcare provider organizations had implemented ICD-10 as scheduled, we would also be able to better identify the level of specificity of symptoms that infectious diseases such as Ebola display and would give us better information on the fight against this virus. This, unfortunately did not come to pass. The new normal though will get better. Our organizations have proved this to us with more and more organizations focused on achieving HIMSS Analytics Stage 7 like the 3 organizations we presented awards to on October 24th at the CSO HIMSS Fall Conference in Cincinnati. TriHealth, Mercy Health and Cincinnati Children’s Hospital Medical Center all received awards for their commitment to the community. A wonderful thing for the community and further proof that provider organizations are focused on getting better, faster and more efficient. An inspirational way to end this post for sure.